Processing Time
Every canvas is hand-painted or prepared to order. Please allow 3–5 business days for processing before your order ships — this is separate from transit time. During major holiday windows (November–December), processing may take a bit longer; we'll always flag it at checkout if so.
Shipping Methods & Rates
Canvases ship rolled and protected in a sturdy mailer tube to keep the mesh from creasing. Shipping cost is calculated at checkout based on your address and package weight.
- Standard (US): 3–7 business days after processing
- Expedited (US): 2–3 business days after processing, available at checkout
- International: Available to select countries; transit time and customs fees vary by destination and are the buyer's responsibility
You'll receive a shipping confirmation email with tracking as soon as your order leaves our studio.
Damaged or Incorrect Orders
If your canvas arrives damaged, creased beyond a gentle steam-and-flatten, or isn't what you ordered, contact us within 7 days of delivery with a photo and your order number. We'll make it right with a replacement or refund.
Returns & Exchanges
Because each canvas is painted to order, we handle returns on a case-by-case basis rather than accepting unconditional returns. If you're unhappy with your order for any reason, reach out within 14 days of delivery — we'll work with you on an exchange, store credit, or refund depending on the situation.
Please note: custom or personalized canvases (names, dates, jersey numbers) cannot be returned or exchanged unless the item arrives damaged or with an error on our part.
Cancellations
Because production starts quickly, we can only accommodate cancellations within 24 hours of order placement. Email us right away at the address on our Contact page and we'll do our best to catch it before painting begins.
Questions?
We're a small, hands-on studio and always happy to help sort out a shipping or return question personally — just reach out through our Contact page.